When you arrive for your office visit, a Tulsa Bone & Joint receptionist will make photocopies of your insurance card and your photo ID. You will complete the registration process via electronic tablet. Please remember to bring any MRI or x-rays taken within the last 12 months and a list of current medications including strengths and dosages. A copay will be collected at the time of your visit.
The nature of our practice is to give every patient the utmost in comprehensive care and service. At times your physician may need to spend a little more time with a patient than anticipated to fully evaluate the patient and offer the most comprehensive course of treatment.
Additionally, because our physicians provide on-call service at St. John Medical Center, they may be called out for emergency surgery during clinic hours. For these reasons, please excuse any delays you may experience in wait time for your appointment. If necessary, we will reschedule your appointment.
We are proud of the outstanding professional level of our physicians, and we appreciate your patience should our physicians' clinics run late. We will give you the same careful attention as soon as possible.
A parent or legal guardian must accompany new patients under the age of 18 at their initial visit. State law governs exception to this policy. Please call the office in advance of visit, if you have questions or require an exception.
Please listen carefully to the instructions given to you by your physician and their assistants. They will give you information regarding your pre-operative testing and admission for surgery. If you have any additional questions regarding your surgery, contact your physician's office.
We verify insurance coverage and obtain authorization for surgeries where required by the insurance company. You will be contacted prior to surgery if it is determined you owe a copay or coinsurance. Any outstanding balance will need to be paid prior to the date of surgery, or the surgery may need to be rescheduled.
Some surgeons work in teams with physician assistants or advanced registered nurse practitioners. Because these teams work together every day, they are highly specialized and experienced in the procedures they perform. This specialization may result in a better patient outcome.
All surgery charges will be billed to your insurance carrier. However, your insurance may not cover the surgical assist fees. Please understand that should your insurance deny payment on a surgical assist, you will be responsible for the unpaid balance.
Our regular hours of operation are Monday - Friday, 8 am - 4:30 pm. Our Orthopedic Urgent Care Clinic is open 10 am - 7:30 pm on Monday, Noon- 7:30 pm Tuesday through Friday, and 8 am - noon pm on Saturday.
In case of a non-life threatening medical emergency outside of these hours, an established patient may call (918) 392-1400 and speak with our answering service. The physician on call will be notified as appropriate.
Copies of medical records may be obtained by calling our main number at (918) 392-1400.
Processing requests takes approximately 10 working days. Please note there is a fee for this service. Download the Release of Medical Records or you can ask for it at the front desk at any Tulsa Bone & Joint location. You may fax this medical release to (918) 392-1401 or return it to the front desk at any Tulsa Bone & Joint.
Our physicians participate in most of the health plans in the area. Please check your provider manual if you are unsure about our participation. We also accept Medicare and workers' compensation, but we do not accept third party liabilities, i.e. car accidents.
We will provide you with care that adheres to your insurance guidelines, however, we must have your help. It is impossible to keep track of all individual insurance plan requirements. We depend on YOU to know your coverage requirements. We will file your claims for you and assist you in obtaining maximum reimbursements, but ultimately, you are responsible for your bill.
For insurance plans that require referrals, please have your referring physician fax the following to 918-392-1401:
- Medical records pertaining to your condition
- Insurance authorization (if prior authorization required by your insurance company)
- Demographics and insurance information (front and back of your insurance card)
The required authorization must be received prior to scheduling your appointment.
Please have your insurance card(s) with you at each visit. You are responsible for notifying us of any change in your coverage at EACH visit. Please advise the receptionist of any address or telephone number changes.
Insurance is considered a method of assisting you with medical expenses and is not a substitute for payment. Your insurance card must be provided to avoid treating you as a cash patient. Without an insurance card, you may be responsible to pay for each visit.
It is our policy, with few exceptions, to bill your insurance company for you. However, you are responsible for any unmet deductibles, co-insurance, or non-covered benefits that may occur. If payment is not received from your insurance within 60 days, a statement may be sent to you.
Co-payments are due at the time of service for each visit in order to avoid rescheduling your appointment. The front desk personnel will collect co-pays at the time of registration prior to seeing the physician. We accept cash, check, Visa, MasterCard, and Discover for the co-payment or any amount not covered by your insurance; American Express payments are accepted via electronic tablet.
Tulsa Bone & Joint Associates has a workers' compensation department to assist you, your employer, case manager, and adjuster during the care for your work comp injury. If you have any questions regarding workers’ comp, please call our main number at (918) 392-1403.
Tulsa Bone & Joint is dedicated to providing patient-centered, compassionate, comprehensive musculoskeletal care at the highest level.